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Avaya Aura® Contact Center Administration is unfortunately unavailable

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Avaya Aura® Contact Center Administration

  • All levels
  • 18 and older
  • $3,795
  • 1 State Street Plaza, New York, NY
  • over 5 sessions

Start Dates (0)

  • $3,795
  • Global Knowledge Training Cntr New York @ 1 State Street Plaza 23rd Flr, New York, NY 10004
  • over 5 sessions
Showing 10 of 0

Class Description

Description

What you'll learn in this avaya training:

This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course covers the CCMA interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

What You'll Learn
  • Elements of Contact Center Manager 
  • Access Contact Center Manager Administration 
  • Configure Threshold Classes 
  • Administer Contact Center Manager Administration 
  • Resources in a SIP Environment 
  • Configure Call Presentation Classes and Multiplicity 
  • Presentation Classes 
  • Configure Skillsets 
  • Configure Bulk Load Data Configuration in a SIP Environment 
  • Configure Contact Center Management 
  • Configure Access and Partition Management 
  • Configure Real-Time Statistics and Formulas 
  • Real-Time Reporting 
  • Configure Agent Desktop Displays 
  • Configure Historical Statistics 
  • Interpret Historical Reports 
  • Schedule and Print Historical Reports 
Who Needs to Attend
  • Contact center personnel whose daily activities include administration and management of Avaya Aura® Contact 
  • Center using Contact Center Manager Administration 
Prerequisites
  • Understanding of basic telecommunications 
  • Ability to use call center telephone features according to customer specifications 
  • Ability to use Avaya technical publications 
  • Experience using Windows 98/XP/2000/2003 
  • Familiarity with Client/Server architecture and networking 
Follow-On Courses
  • Avaya Aura® Contact Center - Installation and Commissioning (3608) 
  • Avaya Aura® Contact Center - Orchestration Designer Scripting (3610) 
Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center



Refund Policy

You must cancel or reschedule your registration 17 or more business days before the start date of your scheduled class.

Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the full charge of the course will be charged and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.

Rescheduling is permitted at any time with 17 or more business days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

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Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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