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Systems Center Service Manager 2012

  • All levels
  • 18 and older
  • $2,695
  • Earn 26,950 reward points
  • 120 S Wood Ave, Iselin, NJ
  • over 5 sessions

Start Dates (0)

  • $2,695
  • over 5 sessions
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Class Description

Description

What you'll learn in this office productivity class:

After completing this course, students will be able to:
  • Explain the role of Service Manager 2012 and the entire System Center suite.
  • Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012.
  • Discuss the overall architecture and design considerations for Service Manager 2012.
  • Install and configure Service Manager 2012.
  • Import and configure management packs.
  • Populate Service Manager 2012’s Configuration Management Database (CMDB).
  • Establish role-based security.
  • Extend the functionality of Service Manager 2012 using connectors.
  • Utilize lists, queues and templates.
  • Implement incident, change, release and service level management.
  • Design workflows for automated incident routing and escalation.
  • Configure the Service Manager 2012 environment.
  • Create service offerings and request offerings and customize the Self-Service Portal.
  • Implement runbook automation activities with Orchestrator 2012.
  • List System Center 2012 Service Pack 1 updates.
  • Integrate Service Manager 2012 with the System Center 2012 suite.

Refund Policy

Cancellation acceptable prior to 10 days before class date.

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Corporate Training Group

Corporate Training Group, Inc. is a Microsoft Gold Certified Partner for Learning Solutions and Information Worker Solutions. CTG provides authorized training delivered by Microsoft Certified Instructors (MCT) using Microsoft Certified Courseware. CTG provides technical training and consulting services....

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Corporate Training Group

Corporate Training Group

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