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Course Details
Price:
$1,895
Start Date:

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Location:
Naperville, Suburbs
2135 City Gate Ln Ste 300
Btwn Ferry Rd & Westings Ave
Naperville, Illinois 60563
(Map)
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. This class prepares you to sit for the ITIL Foundation certificate exam.

Course Outline

Unit 1: Introduction

  • Topic A: Course Objectives
  • Topic B: Certification Requirements
  • Topic C: ITIL Qualification Scheme

Unit 2: Service Management

  • Topic A: Understanding Services
  • Topic B: What Is ITIL?
  • Topic C: Service Lifecycle
  • Topic D: ITIL Processes and Functions
  • Topic E: ITIL Roles and Responsibilities
  • Topic F: ITIL Service and Process Roles

Unit 3: Service Strategy Overview

  • Topic A: Overview of Service Strategy
  • Topic B: Value of Services
  • Topic C: Service Assets
  • Topic D: Business Relationship Management
  • Topic E: Service Portfolio Management
  • Topic F: Demand Management
  • Topic G: Financial Management for IT Services

Unit 4: Service Design Overview

  • Topic A: Key Concepts
  • Topic B: Design Coordination
  • Topic C: Service Level Management
  • Topic D: Service Catalog Management
  • Topic E: Supplier Management
  • Topic F: Availability Management
  • Topic G: Capacity Management
  • Topic H: Information Security Management
  • Topic I: IT Service Continuity Management

Unit 5: Service Transition Overview

  • Topic A: Transition Planning and Support
  • Topic B: Service Asset and Configuration
  • Management
  • Topic C: Change Management
  • Topic D: Release and Deployment
  • Management
  • Topic E: Knowledge Management

Unit 6: Service Operation Overview

  • Topic A: Incident Management
  • Topic B: Event Management
  • Topic C: Problem Management
  • Topic D: Access Management
  • Topic E: Request Fulfillment

Unit 7: Service Operation Functions

  • Topic A: Service Desk
  • Topic B: Technical Management
  • Topic C: Application Management
  • Topic D: IT Operations Management

Unit 8: Continual Service Improvement

  • Overview
  • Topic A: Purpose, Value & Scope of Continual
  • Service Improvement
  • Topic B: Service Measurements & Metrics
  • Topic C: Seven-step Improvement Process

Unit 9: Tools and Technology Considerations

Unit 10: Preparing For and Taking the

  • Certification Exam

Note:

Effective July 1, 2020, all customers are required to wear a mask or face covering at all times while in our building, to prevent the spread of COVID-19. Temperature checks may be conducted at the door, and people with a fever will be required to reschedule their visit.


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Refund Policy
In order to receive a refund for a class, you must notify us at least four business days in advance of the first class date of your intention to cancel. 

To reschedule a class, notify us at least four business days in advance of the first class date.

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Reviews of Classes at Computer Training Source, Inc. (12)

School: Computer Training Source, Inc.

Computer Training Source, Inc.

Since 1991 Computer Training Source, Inc. has offered computer software training classes for business and individuals. We have multiple convenient training centers in Chicago Illinois.

Training can be held at our training centers or at your location. We offer regularly scheduled classes as well as private...

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