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Effective Business Communication

Enhance workplace communication skills with an interactive and fast-paced course at Training Connection. Discover effective techniques, build rapport, and master various communication styles to excel in your business interactions. Elevate your professional communication game and unlock new opportunities for success.

  • Beginner
  • 14 and older
  • $395
  • 915 Wilshire Blvd, Los Angeles, CA
  • 7 hours
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  • $395
  • Training Connection - Los Angeles @ 915 Wilshire Blvd Suite 1800, Los Angeles, CA 90017
  • 7 hours
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Class Description

Description

What you'll learn in this communications course:

Students will improve their communication skills with other people in their workplace.

The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of the Business Communication Styles and Techniques:
  • Use different interpersonal communication styles and Techniques
  • Make a Good First Impression
  • Build rapport
  • Ask and Answer Questions
  • Use Nonverbal Communication, Give Feedback, and Empower Employees
  • Communicate with Peers, Supervisors, Subordinate, and Customers/Vendors
  • Promote Ideas and Handle Negotiations
  • Deal with Human Resource Issues
  • Understand how Communication can define a Company's Culture
  • Build a Positive Culture
Detailed Course Outline

Communication Styles and Methods
  • Identify primary and secondary communication styles
  • Communicate using various verbal and non-verbal modes
First Impressions and Building Rapport
  • Identify elements that influence first impressions
  • Build rapport and establish creditability with others
  • Build positive relationships
Building Relationships through Feedback
  • Use paraphrasing effectively
  • Provide positive and constructive feedback in business setting
Communication with Supervisors
  • Identify with types of ineffective supervisors
  • Interact with an ineffective supervisor, promote an idea and accept constructive criticism
Communications with Colleagues and Subordinates
  • Identify guidelines for communicating with colleagues
  • Take steps to apologize to subordinates
  • Use appropriate steps to refuse subordinates requests
  • Dismiss a subordinate
Communicating with Customers and Vendors
  • Respond to customer complaints
  • Reject a vendor contract without rejecting the vendor
  • Address a complaint to a vendor
Organizational Culture
  • Determine the nature of organization culture
  • Use the cultural network to your advantage
  • Identify the elements of physical culture that affect interpersonal communication
  • Identify ways managers can build a positive culture
What's included
  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy

Refund Policy

All cancellations and rescheduling requests must be made in writing and emailed to [email protected]

  • Rescheduling requests made 9 business days before the commencement of the training are free.
  • Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
  • We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds for no-shows or uncompleted courses.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at Training Connection (158)

(4.6-star rating across 158 reviews)
  • Effective Business Communication

    Reviewed by Bianca Bibi M. on 10/20/2023
    I really enjoyed my sessions with Ms Carol. She has a wealth of knowledge, wisdom, and understanding of people. I look forward to taking more courses with her
  • Effective Business Communication

    Anonymous review on 1/16/2019
    I would like more role playing situations so we could physically learn to communicate. Reading materials are helpful, but having the experience is what will truly make us grow. If anything, there should be an optional follow up course to be able to practice in person the items we use.
  • Effective Business Communication

    Reviewed by DaJohnai V. on 12/21/2017
    excellent facilitator with phenomenal materials
  • Effective Business Communication

    Reviewed by Jay V. on 8/31/2023
  • Effective Business Communication

    Reviewed by Julie G. on 3/21/2019
  • Effective Business Communication

    Reviewed by aljowhra f. on 7/2/2016
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Review Summary by CourseHorse

Students at Effective Business Communication have had positive experiences in their classes, with many expressing their appreciation for the knowledgeable and engaging facilitators. They feel that the facilitators have a wealth of knowledge and understanding in the field of business communication, and they look forward to taking more courses with them. Students appreciate the use of reading materials in class and, overall, find the classes to be amazing. They appreciated the kind and encouraging teachers who tailor the message to their specific needs. Most highly recommend the classes to business professionals, particularly young professionals looking to improve their physical and written communication skills. Quotes: 1. "She has a wealth of knowledge, wisdom, and understanding of people." 2. "The facilitator, Sandra, was excellent, very knowledgeable in her business communication education." 3. "J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class."

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Questions & Answers (2)

Get quick answers from CourseHorse and past students.

Question from Anonymous
Is this class for credits?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there! This class does not earn credits. Thank you.
Answer Show answer
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Question from Sandy916
How long is this course?
Answer from Georgia C. CourseHorse StaffCourseHorse Staff
Hi Sandy! This is a 7hrs and 30 mins class.
Answer Show answer
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Training Connection

Training Connection LLC is a computer and business skills training company.

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Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

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Training Connection

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The easiest access is from the State 110N Freeway (Harbor Hwy)

If traveling North-bound on 110N Hwy

  • Take the 9th St exit
  • Turn Left at Figueroa Street
  • Turn Left into Wilshire Blvd
  • 915 Wilshire is on the Right (look for the Bank of the West located in our lobby)

  • The entrance to our parking garage is also on the left hand side of building.

    If traveling South-bound on 110S Hwy
  • Take the 4th St exit towards WILSHIRE blvd / 6TH St / 3RD St
  • Turn left at Wilshire Blvd
  • 915 Wilshire is on the Left (look for the Bank of the West located in our lobby)

  • The entrance to our parking garage is also on the left hand side of building.

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