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ITIL® Lifecycle - Service Design

Gain the knowledge and validation to excel in service management practices with Mountainview ITSM's training in ITIL Service Design. This qualification is a crucial step towards becoming an ITIL Expert in IT Service Management.

  • Intermediate
  • 18 and older
  • $1,999
  • 633 W Fifth St, Los Angeles, CA
  • 34 hours over 4 sessions

Start Dates (0)

  • $1,999
  • Mountainview - Los Angeles @ 633 W Fifth St, Los Angeles, CA 90071
  • 34 hours over 4 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication. 

The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit SD01: Introduction to service design
  • Learning Unit SD02: Service design principles
  • Learning Unit SD03: Service design processes
  • Learning Unit SD04: Service design technology-related activities
  • Learning Unit SD05: Organizing for service design
  • Learning Unit SD06: Technology considerations 
  • Learning Unit SD07: Implementation and improvement of service design 
  • Learning Unit SD08: Challenges, risks and critical success factors
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission. 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination:
To be eligible for the ITIL Intermediate: Service design qualification, candidates shall fulfill the following requirements:
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited elearning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable 
  • Hold the ITIL Foundation Certificate in IT Service Management
  • It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

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In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

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Mountainview ITSM

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