In this course, you will learn to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
- Identify the hardware components of personal computers and mobile digital devices.
- Identify the basic components and functions of operating systems.
- Identify networking and security fundamentals.
- Identify the operational procedures that should be followed by professional PC technicians.
- Install, configure, and troubleshoot display devices.
- Install and configure peripheral components.
- Manage system components.
- Manage data storage.
- Install and configure Microsoft Windows.
- Optimize and maintain Microsoft Windows.
- Work with other operating systems.
- Identify the hardware and software requirements for client environment configurations.
- Identify network technologies.
- Install and configure networking capabilities.
- Support mobile digital devices.
- Support printers and multifunction devices.
- Identify security threats, vulnerabilities, and controls.
- Implement security controls.
- Troubleshoot system-wide issues.
Target StudentThis course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.
PrerequisitesTo ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.
Course ContentLesson 1: Hardware Fundamentals
Topic A: Personal Computer Components
Topic B: Storage Devices
Topic C: Mobile Digital Devices
Topic D: Connection Interfaces
Lesson 2: Operating System Fundamentals
Topic A: PC and Mobile Operating Systems
Topic B: PC Operating System Tools and Utilities
Lesson 3: Networking and Security Fundamentals
Topic A: Network Types
Topic B: Network Components
Topic C: Common Network Services
Topic D: Cloud Concepts
Topic E: Security Fundamentals
Lesson 4: Safety and Operational Procedures
Topic A: Basic Maintenance Tools and Techniques
Topic B: Personal and Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Topic E: Organizational Policies and Procedures
Topic F: Troubleshooting Theory
Lesson 5: Supporting Display Devices
Topic A: Install Display Devices
Topic B: Configure Display Devices
Topic C: Troubleshoot Video and Display Devices
Lesson 6: Installing and Configuring Peripheral Components
Topic A: Install and Configure Input Devices
Topic B: Install and Configure Output Devices
Topic C: Install and Configure Input/Output DevicesTopic D: Install and Configure Expansion Cards
Lesson 7: Managing System Components
Topic A: Identify Motherboard Components and Features
Topic B: Install and Configure CPUs and Cooling Systems
Topic C: Install Power Supplies
Topic D: Troubleshoot System Components
Lesson 8: Managing Data Storage
Topic A: Identify RAM Types and Features
Topic B: Troubleshoot RAM Issues
Topic C: Install and Configure Storage Devices
Topic D: Configure the System Firmware
Topic E: Troubleshoot Hard Drives and RAID Arrays
Lesson 9: Installing and Configuring Microsoft Windows
Topic A: Implement Client-Side Virtualization
Topic B: Install Microsoft Windows
Topic C: Use Microsoft Windows
Topic D: Configure Microsoft Windows
Topic E: Upgrade Microsoft Windows
Lesson 10: Optimizing and Maintaining Microsoft Windows
Topic A: Optimize Microsoft Windows
Topic B: Back Up and Restore System Data
Topic C: Perform Disk Maintenance
Topic D: Update Software
Lesson 11: Working With Other Operating Systems
Topic A: The OS X Operating System
Topic B: The Linux Operating System
Lesson 12: Customized Client Environments
Topic A: Types of Common Business Clients
Topic B: Custom Client Environments
Lesson 13: Networking Technologies
Topic A: TCP/IP Properties and Characteristics
Topic B: TCP/IP
Topic C: Internet Connections
Topic D: Ports and Protocols
Topic E: Networking Tools
Lesson 14: Installing and Configuring Networking Capabilities
Topic A: Configure Basic Windows Networking
Topic B: Configure Network Perimeters
Topic C: Using Windows Networking Features
Topic D: Install and Configure SOHO Networks
Lesson 15: Supporting Mobile Digital Devices
Topic A: Install and Configure Exterior Laptop Components
Topic B: Install and Configure Interior Laptop Components
Topic C: Other Mobile Devices
Topic D: Mobile Device Accessories and Ports
Topic E: Mobile Device Connectivity
Topic F: Mobile Device Synchronization
Topic G: Troubleshoot Mobile Device Hardware
Lesson 16: Supporting Printers and Multifunction Devices
Topic A: Printer and Multifunction Technologies
Topic B: Install and Configure Printers
Topic C: Maintain Printers
Topic D: Troubleshoot Printers
Lesson 17: Security Threats, Vulnerabilities, and Controls
Topic A: Common Security Threats and Vulnerabilities
Topic B: General Security Controls
Topic C: Mobile Security Controls
Topic D: Data Destruction and Disposal Methods
Lesson 18: Implementing Security Controls
Topic A: Secure Operating Systems
Topic B: Secure Workstations
Topic C: Secure SOHO Networks
Topic D: Secure Mobile Devices
Lesson 19: Troubleshooting System-Wide Issues
Topic A: Troubleshoot PC Operating Systems
Topic B: Troubleshoot Mobile Device Operating Systems and Applications
Topic C: Troubleshoot Wired and Wireless Networks
Topic D: Troubleshoot Common Security Issues