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Leadership Skills for Supervisors

Take your supervisory role to the next level with the Leadership Skills for Supervisors course at the American Management Association. Enhance your communication, conflict resolution, and leadership skills to become an influential leader in any situation. Develop the ability to achieve goals and control outcomes while working with staff, peers, and other departments.

  • All levels
  • 21 and older
  • $2,595
  • Live, interactive online classroom
  • 117 hours & 30 minutes over 15 sessions
Leadership Skills for Supervisors

Start Dates (1)

  • $2,595
  • Live, interactive online classroom
  • 117 hours & 30 minutes over 15 sessions
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Show all 15 sessions
  • Mon, Apr 22 at 10:00am - 6:00pm
  • Tue, Apr 23 at 10:00am - 6:00pm
  • Wed, Apr 24 at 10:00am - 5:30pm
  • Wed, Jun 19 at 9:00am - 5:00pm
  • Thu, Jun 20 at 9:00am - 5:00pm
  • Fri, Jun 21 at 9:00am - 4:30pm
  • Mon, Aug 05 at 9:00am - 5:00pm
  • Tue, Aug 06 at 9:00am - 5:00pm
  • Wed, Aug 07 at 9:00am - 4:30pm
  • Mon, Oct 21 at 9:00am - 5:00pm
  • Tue, Oct 22 at 9:00am - 5:00pm
  • Wed, Oct 23 at 9:00am - 4:30pm
  • Wed, Dec 04 at 9:00am - 5:00pm
  • Thu, Dec 05 at 9:00am - 5:00pm
  • Fri, Dec 06 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this leadership training:

Get the skills that propel you to the next level of success.

Who Should Attend:

Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.

How You Will Benefit:

  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
  • Become more effective at influencing others
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
  • Learn how to work with groups and teams to solve problems and accomplish projects
  • Hold performance discussions that result in changed behavior and enhanced productivity
  • Analyze your own style of behavior and recognize your strengths/weaknesses
What You Will Cover:

  • How to empower yourself and your staff
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Analyzing effective listening processes and skills
  • Learning participative leader skills and techniques
  • The three steps of the continuous performance appraisal process
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership
  • How to apply problem solving techniques to solve actual problems
  • Teams vs. work groups: learning to lead and build personal effectiveness
Course Outline:

Introduction

  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Your Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics
Leadership

  • Identify the Difference Between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the Next Five Years
  • Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
  • Develop Your Own Leadership Skills Development Plan
Interpersonal Skills

  • Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
  • Create a Communication Case from Your Work Experience
  • Resolve a Communication Case Created from Other Group Members’ Work Experiences
Coaching and Mentoring

  • Complete the Insight Inventory: Understanding Yourself and Others®
  • List the Elements of Effective Feedback
  • Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
  • Describe the Coaching Discussion and Its Format
  • Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations
Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving
  • Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job
Learning to Lead Groups and Teams

  • Learn the Differences Between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen Before Groups Become Teams

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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