ITIL® 4 Foundation Certification
- All levels
- 18 and older
- $1,495
- Earn 14,950 reward points
- Price Lock Guarantee
- 1320 Tower Rd, Chicago, IL
- 13 hours & 30 minutes over 2 sessions
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ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
You will learn:
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
o Incident Management
o Service Request Fulfillment
o Service Level Management
o Service Desk
o Change Control
o Continual Improvement
o And many more
Course Outline
1: ITIL 4 Overview
Cancellation / Reschedule by Student
Because we must schedule rooms, ship course materials, assign instructors and provision computer resources well in advance, it is important students alert us ASAP with any cancel/reschedule requests.
Please note the following policies:
Substitutions
Make-up Policy
Students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.
Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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Get quick answers from CourseHorse and past students.
ONLC Training Centers was founded in 1983 when Jim Palic and Andy Williamson left their positions as mainframe programmers with the Dupont Company to start one of the industry's first computer training companies.
Over thirty years and still growing, ONLC Training Centers is one of the the largest privately...
Read more about ONLC Training Centers
This school has been carefully vetted by CourseHorse and is a verified Chicago educator.
ONLC Training Centers
Schaumburg, Suburbs
1320 Tower Rd 1st Fl
At N Wiley Rd
Chicago, Illinois 60173 Schaumburg, Suburbs
1320 Tower Rd 1st Fl
At N Wiley Rd
Chicago, Illinois 60173
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