Class Level:
All levels
Course Details
Price:
$2,595
100 seats left
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Start Date:
Mon, Oct 16, 11:00am - Oct 18, 6:30pm Eastern Time ( 3 sessions )
Location:
Live, interactive online classroom
Purchase Options
Description
Age Requirements:
21 and older
Average Class Size:
20
System Requirements:
http://event.on24.com/view/help/ehelp.html
To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.
Additional Requirements:
To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
- Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
- Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
- Ubuntu Linux (Firefox only)
- Android 4.x (Chrome Browser Only)
- Apple iOs (*Latest version, Safari Browser Only)
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.
Additional Requirements:
- Minimum bandwidth requirement is 512 kbps for meeting attendees
- In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
- POP-UP Blockers must be turned off to access the program.
Class Delivery:
AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.
You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
What you'll learn in this self improvement class:
In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required.
You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!
Who Should Attend
Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.
How You will benefit
- Gain the essentials of assertiveness
- Practice assertive behaviors through verbal, vocal and visual techniques
- Address assertiveness issues in both your personal life and business life
- Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
- Apply your newly learned assertiveness skills to relevant on-the-job situations
What You will cover:
- Differences in behavioral styles—passive, aggressive and assertive
- Identifying techniques for improving self-esteem
- Improving communication with different social styles
- Risks and benefits in becoming assertive
- Factors that influence your level of assertiveness
- The role of social styles in assertive communication
- A 5-step model for conflict resolution
- Appropriate assertiveness in common workplace situations
- Achieving a healthy balance personally and professionally
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Still have questions? Ask the community.
Refund Policy
For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.
If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.
Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.
Please email us at [email protected]
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Start Dates (5)
Monday Oct 16th,
11am–7pm EDT
Live, interactive online classroom
TBD
$2,595
Book
Show all 3 sessions
- Mon, Oct 16 at 11:00am - 7:00pm
- Tue, Oct 17 at 11:00am - 7:00pm
- Wed, Oct 18 at 11:00am - 6:30pm
Monday Dec 4th,
10am–6pm EDT
Live, interactive online classroom
TBD
$2,595
Book
Show all 3 sessions
- Mon, Dec 04 at 10:00am - 6:00pm
- Tue, Dec 05 at 10:00am - 6:00pm
- Wed, Dec 06 at 10:00am - 5:30pm
Wednesday Feb 7th,
9am–5pm EDT
Live, interactive online classroom
TBD
$2,595
Book
Show all 3 sessions
- Wed, Feb 07 at 9:00am - 5:00pm
- Thu, Feb 08 at 9:00am - 5:00pm
- Fri, Feb 09 at 9:00am - 4:30pm
Tuesday Apr 9th,
11am–5pm EDT
Live, interactive online classroom
TBD
$2,595
Book
Show all 4 sessions
- Tue, Apr 09 at 11:00am - 5:00pm
- Thu, Apr 11 at 11:00am - 5:00pm
- Tue, Apr 16 at 11:00am - 5:00pm
- Thu, Apr 18 at 11:00am - 5:00pm
Wednesday Jun 12th,
10am–6pm EDT
Live, interactive online classroom
TBD
$2,595
Book
Show all 3 sessions
- Wed, Jun 12 at 10:00am - 6:00pm
- Thu, Jun 13 at 10:00am - 6:00pm
- Fri, Jun 14 at 10:00am - 5:30pm
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School: American Management Association
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
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