Managing the "Unmanageable": Tough People, Situations

One of the most challenging responsibilities of any manager is working with and turning around employees who present difficulties. Whether facing passive-aggressive direct reports or conflict stemming from generational or cultural differences, these issues involve complexity and emotional nuance. Solutions often require approaches beyond basic management principles. In this course, you will develop skills and practical tools for resolving difficult situations while preventing problems from escalating. You will practice your strategies through guided role plays, hands-on exercises, and structured skill development sessions.

Ideal Audience:

Directors, managers, supervisors, team leaders, and anyone responsible for managing or supervising others will find this course invaluable.

How This Course Helps You:

• Inspire and energize employees who are overworked or experiencing burnout
• Address employees in crisis and those exhibiting dysfunctional behaviors
• Navigate multicultural and multigenerational conflict in workplace settings
• Prepare thoroughly for potentially confrontational conversations
• Establish new expectations and develop a constructive path forward
• Minimize employment-related liability risks for yourself and your organization

Topics and Content Covered:

• Examining the connection between difficult behavior and individual personal style
• Exploring the role of power, organizational structure, and tension in work relationships
• Understanding and applying leadership defense principles
• Troubleshooting common challenging scenarios that test your management abilities
• Mediating disputes effectively between employees
• Understanding performance and corrective action practices, including best practices and common pitfalls
• Distinguishing between terminations for cause versus resignations by mutual agreement
• Leveraging available workplace security options and organizational resources