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Management Skills for Administrative Professionals

Build the leadership and management abilities you need to thrive as an administrative professional. Lift your performance and move your career forward through this well-rounded seminar. Discover best practices for handling any work challenge with greater confidence and effectiveness.

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  • 21 and older
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  • Live, interactive online classroom
  • 24 hours over 3 sessions

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  • Mon, Nov 09 at 9:00am - 5:00pm
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  • Wed, May 19 at 11:00am - 7:00pm
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  • Tue, Jul 13 at 9:00am - 5:00pm
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Class Description

Description

Strengthen your professional impact by developing advanced management and leadership capabilities.

Who Should Attend:

Seasoned administrative professionals, such as executive secretaries, administrative assistants, secretarial staff, and members of administrative teams who wish to broaden their supervisory and management knowledge to better contribute to their workplace and advance their professional careers.

Key Takeaways:

  • Take charge of evolving job responsibilities
  • Interact and bargain with assurance and competence
  • Implement management and leadership approaches to drive constant improvement

Your work as an administrative professional is essential to your organization's success in reaching its aims and accomplishments. In the current environment, most executives want you to bring management and leadership competencies to establish your own administrative direction. Furthermore, you need the expertise to coordinate all interactions, design, keep, and organize records, and perform a full spectrum of additional administrative functions. 

To accomplish this with excellence, you must possess forward-thinking capability and create more effective approaches. At the same time, you should be pragmatic, process-focused, and committed to steady progress. This extensive program offers you numerous competencies to help you face any workplace issue with higher assurance and success. Take away a strategic framework of top-performing methods to implement right away in your role.

How you will benefit:

  • Navigate shifting positions and tasks in interactions with supervisors, coworkers, subordinates, and external parties
  • Fulfill evolving work needs by strengthening your initiative and forward-thinking abilities
  • Express yourself and advocate for your position with conviction to address disputes and produce results
  • Bring psychological awareness and quality communication to your responsibilities
  • Apply a thoughtful approach to navigate organizational culture, troublesome relationships, and high-pressure scenarios

What you will cover:

  • Utilizing approaches to manage personal and work-related transitions and transformations
  • Making transitions feasible even when encountering pushback or reluctance
  • Executing a methodical plan to create transitions and engage participants in the transition plan
  • Administering positions, assignments, and power to accomplish objectives
  • Pinpointing and championing distinct job conduct patterns using current methods and high-performance techniques
  • Noticing and strategically using analytical abilities to help achieve collaborative objectives
  • Employing an array of focus and scheduling methods to successfully finish activities
  • Weaving in psychological awareness and quality communication to develop as a productive coworker, collaborator, and administrator
  • Practicing confident communication employing spoken and visual methods
  • Showing conviction and persuasiveness, employing established communication frameworks
  • Examining disagreement, workplace culture, and connections involving challenging personalities
  • Explaining the origins of workplace friction
  • Making agreements to inspire yourself and colleagues to fulfill objectives

Course Outline:

LEARNING OBJECTIVES

  • Navigate Evolving Positions and Assignments In Connections with Supervisors, Peers, Team Members, and Business Associates
  • Fulfill Changing Work Demands Through Actively Organizing Schedules and Emphasis
  • Express and Make Arrangements with Firmness and Conviction to Accomplish Outcomes and Handle Disagreement

LESSON ONE

Manage Transformation

  • Employ Approaches to Handle Personal and Work-Based Transition Mechanics
  • Use Individual Transition Approaches to Interact Successfully with and Guide Colleagues
  • Create Transitions Even When Confronted with Friction or Opposition
  • Employ a Methodical Method to Organize and Get Coworkers Engaged in the Transition Activities

Manage Positions, Assignments, and Group Activities

  • Pinpoint and Leverage Positions, Assignments, and a Team-Focused Mindset to Handle Quick and Extended Initiatives and Endeavors
  • Oversee Positions, Assignments, and Power to Fulfill Objectives
  • Pinpoint and Champion Distinct Job Conduct Options Using Current Methods and Best-Performing Techniques
  • Notice and Actively Use Logical Thinking to Help Accomplish Group-Oriented Objectives

LESSON TWO

Organize Schedules and Emphasis

  • Employ a Full Spectrum of Focus and Scheduling Methods to Successfully Finish Activities
  • Create a Methodical and Well-Run Method to Handle Job Activities
  • Employ Focus Approaches
  • Employ Scheduling Methods

Manage Connections and Interaction

  • Accomplish Work Assurance and Healthy Workplace Connections Through Effectively Using Psychological Awareness and Communication Approaches
  • Weave in Psychological Awareness and Quality Communication Techniques to Create as a Productive Coworker, Collaborator, and Administrator
  • Implement Confident Communication Employing Spoken and Visual Methods
  • Demonstrate Conviction and Persuasiveness Employing Established Communication Frameworks

LESSON THREE

  • Analyze Disagreement, Workplace Culture, and Connections with Difficult Personalities to Find Fitting Methods to Handle and Make Arrangements for Functional Outcomes
  • Explain the Origins of Workplace Friction
  • Apply a Diplomatic Method to Move Forward with Workplace Culture, Troublesome Relationships, and High-Pressure Scenarios
  • Make Arrangements to Empower Yourself and Colleagues to Fulfill Objectives

Action Planning

  • Examine Program Abilities and Use Them in a Typical Work Activity to Prepare for Final Strategizing and Action Planning
  • Consider High-Performing Methods That Will Be Implemented Shortly or Over the Long Term

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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