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Building the Skills to Be an Essential Team Player (OnDemand)

Lift your workplace effectiveness by locking in emotional intelligence, clear communication, and meaningful collaboration. The course equips you with tools to build trust, manage conflict, and grow credibility across diverse teams. Learn how to balance your workload while staying resilient under pressure.

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  • 21 and older
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  • Self-paced, start anytime
  • 7 hours

Express Checkout – $249


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Class Description

Description

By purchasing this course, you will also receive a free yearly membership with the American Management Association, which will give you access to their entire on-demand library. The library consists of over 100 high-quality professional lessons, including analytical skills, AI, management and leadership, presentation skills, and much more.

Build a strong professional brand by developing your ability to communicate effectively with colleagues, manage your emotional responses, and cultivate positive working relationships. Strengthen your productivity by planning strategically for success, effectively prioritizing tasks, and maintaining balance in your workload.

427 Minutes | 14 Lessons | 0.7 CEUs | 7 PMUs

This On-Demand Course contains the following lessons:

  • Thriving in the Intergenerational Workplace
    • Learn to adjust your communication style to connect with different generations and build more collaborative, resilient working relationships.
  • Applying Mindful Behaviors at Work
    • Practice mindfulness techniques to reduce reactivity and develop effective strategies for managing workplace stress.
  • Recognizing and Navigating Unconscious Bias
    • Identify signs of unconscious bias in your workplace and understand how it can negatively affect team dynamics and collaboration.
  • Understanding and Applying Your Locus of Control at Work
    • Develop an internal locus of control to reframe negative thinking patterns and build effective coping mechanisms for emotionally challenging situations.
  • Building and Maintaining Trust
    • Learn what characterizes trust in professional relationships, how your perspective shapes your perceptions, and how to avoid behaviors that damage trust.
  • Being an Ally in a Diverse Working World
    • Understand the importance of allyship in organizations and develop practical approaches to become an effective and supportive ally.
  • Strategies for Managing Situational Conflict
    • Define conflict in organizational contexts and develop practical strategies to manage conflicts constructively.
  • Building Credibility and Trust for Improved Communication
    • Develop strategies to increase your self-confidence and strengthen your credibility and trustworthiness with coworkers.
  • Building Better Work Relationships
    • Learn to manage your assumptions about others and develop an understanding that leads to building trusting work relationships.
  • Establishing Presence and Credibility
    • Explore four key approaches to developing greater presence and credibility in your professional environment.
  • Building your Strengths as a R.E.A.L Team Player
    • Learn to exemplify R.E.A.L team player qualities: accepting responsibility, being empowered to improve situations, demonstrating accountability, and pursuing continuous learning.
  • Assertive Communication Skills for Women
    • Navigate perceptions about assertiveness in professional settings and learn to communicate confidently as a valuable and effective team member.
  • Crash Course in Mistake-Free Business Writing
    • Master clear business writing that projects a strong professional image, including proper grammar, punctuation, and solutions to common writing errors.
  • How to Manage Your Emotions While Under Stress
    • Develop the skills to maintain emotional control in your workplace regardless of the situation or pressure you face.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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