macOS Support Essentials is a three-day course that teaches the best ways to support macOS users. The course includes instructor presentations, demonstrations, group discussions, and hands-on exercises that provide real-world experience, and is ideal for anyone who manages computer networks or computer labs that run macOS. Attendees will learn how to use macOS High Sierra tools and resources to troubleshoot macOS Mojave, High Sierra or Mojave/Catalina
- October 20, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.
- November 10, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.
- December 1, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS High Sierra users.
- January 19, 2021 - macOS Support Essentials 10.14/15 will focus on how to support macOS Mojave/Catalina users.
- February 23, 2021 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave users.
- March 23, 2021 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.
This course is taught Live On Line, so you can learn from the comfort of your home or office.
Course taught by an Apple Certified Instructor
Prerequisites
Some knowledge of a Mac Computer or an iOS device is helpful.
Course Outline
Installation and Configuration
- Update, Upgrade, and Reinstall macOS High Sierra
- Set Up and Configure macOS
- Use the Command-Line Interface
- Use macOS Recovery
User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage macOS Security
- Manage Password Changes with Keychain
File Systems and Storage
- Manage File Systems and Storage
- Manage Encryption with FileVault
- Manage Permissions and Sharing
Data Management
- Use Hidden Items, Shortcuts, and File Archives
- Manage System Resources
- Use Metadata and Spotlight
- Manage Time Machine
Apps and Processes
- Install Apps
- Manage Documents
- Manage and Troubleshoot Apps
Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Network Services
- Manage Network Services
- Manage Host Sharing and the Personal Firewall
System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.