ITIL® 4 Specialist: Create, Deliver and Support

American Management Association

4.6 8 reviews

Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

All levels
21 and older
Earn 10% back in points
Price Lock

If you find the same class on the same dates for less within 48 hours of booking, send us the link. We match the price as credit or the difference.
Live, interactive online classroom
24 hours over 3 sessions

ITIL® 4 Specialist: Create, Deliver and Support

Express Checkout – $2,495

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No booking fees. Earn 10% back in points. Price Lock: if you find the same class on the same dates for less within 48 hours of booking, send us the link. We match the price as credit or the difference.

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Start Dates (9) $2,495/person

Mon. Nov 16th, 8:30am–4:30pm ET

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Mon, Nov 16 at 8:30am - 4:30pm
Tue, Nov 17 at 8:30am - 4:30pm
Wed, Nov 18 at 8:30am - 4:30pm

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Mon. Dec 14th, 8:30am–4:30pm ET

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Mon, Dec 14 at 8:30am - 4:30pm
Tue, Dec 15 at 8:30am - 4:30pm
Wed, Dec 16 at 8:30am - 4:30pm

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Mon. Jan 11th, 8:30am–4:30pm ET

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Mon, Jan 11 at 8:30am - 4:30pm
Tue, Jan 12 at 8:30am - 4:30pm
Wed, Jan 13 at 8:30am - 4:30pm

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Mon. Feb 8th, 8:30am–4:30pm ET

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Mon, Feb 08 at 8:30am - 4:30pm
Tue, Feb 09 at 8:30am - 4:30pm
Wed, Feb 10 at 8:30am - 4:30pm

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Mon. Mar 8th, 8:30am–4:30pm ET

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Mon, Mar 08 at 8:30am - 4:30pm
Tue, Mar 09 at 8:30am - 4:30pm
Wed, Mar 10 at 8:30am - 4:30pm

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Description

Who Should Attend

Candidates must hold the ITIL(R) 4 Foundation certificate.

What You Will Cover

Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
Preparation to sit the ITIL 4 Create, Deliver, Support examination
Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Preparation to sit the ITIL 4 foundation examination

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (8)

(4.6-star rating across 8 reviews)

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No booking fees. You pay the school's price, with nothing added at checkout.
Price Lock. If you find the same class on the same dates for less within 48 hours of booking, send us the link. We match the price as credit or the difference.
This class will earn you 24950 points. Earn 10% back in points. 100 points = $1 off a later class.

American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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ITIL® 4 Specialist: Create, Deliver and Support