ITIL® 4 Foundations Certification

In this course, you will receive detailed information about how to manage information technology in the modern service economy. The framework of ITIL® 4 is put together based on proven practices of ITSM and goes further to cover other aspects of customer experience, digital transformation, and value streams while at the same time exploring new working approaches like DevOps, Lean, and Agile. In this course, you’ll get to explore complete IT/digital operation model of ITIL® 4 that is used for creating, delivering, and continuously improving tech-based goods and services. Moreover, in this course you will learn the role of technology and IT teams in overall business strategy and progress.

Course Objectives:

• ITIL® 4 Foundation certification exam preparation
• Clearing the exam to acquire the certification
• Utilizing ITIL® guidelines to underscore opportunities for developing IT practices
• Conversing with IT professionals using terminologies and concepts of ITIL® 4
• Discover the practices of IT service management as well as service value chain
• Acknowledge the significance of information technology in business

Audience:

• Who should get ITIL® 4 Foundation certificate is a question that must be answered to give the readers a clear idea whether it’s the right certification for you or not. This certification is for you, if you are:
• An individual who wish to develop fundamental understanding of the ITIL® 4 framework and its utility within an organization for enhancing the overall IT service management of an organization.
• An IT professional working for an organization that recently implemented ITIL® 4 and you wish to stay updated about service improvement and contribute in the overall integration of IT services in the business.
• This course is also ideal for business managers, project managers, and every person who is involved in the IT service delivery. 

Prerequisites:

The best part is there are no pre-requisite. You can take this course even if you have recently developed interest in the application of information technology in modern service economy. However, acquiring the certificate will benefit you greatly, as ITIL® 4 Foundations Certification Exam is a mandatory requirement to undertake various ITIL® 4 certifications. By preparing for the exam, you get to develop a thorough understanding of various elements, concepts, and ideas of ITIL® 4. Once you take this course, you sure can easily clear the certification exam and can proudly list is as an achievement in your resume.

Course Outline

Module 1: Key Concepts of Service Management

• Service
• Utility
• Warranty
• Customer
• User
• Service management
• Sponsor

Module 2: Key Concepts of Value Creation

• Cost
• Value
• Organization
• Outcome
• Output
• Risk
• Utility and Warranty

Module 3: Key Concepts of Service Relationships

• Service offering
• Service relationship management
• Service provision
• Service consumption

Module 4: Seven Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep it Simple and Practical
• Optimize and Automate

Module 5: Four Dimensions of Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

Module 6: Components of the ITIL Service Value System

• Plan
• Improve
• Engage
• Design & Transition
• Obtain/Build
• Deliver and Support

Module 7: ITIL Practices

• General Management Practices
• Service Management Practices
• Technical Management Practices

Module 8: How Key ITIL Practices Fit within the Service Value Chain

• Continual Improvement
• Change Control
• Incident Management
• Problem Management
• Service Request Management
• Service Desk
• Service Level Management