Managing the "Unmanageable": Tough People, Situations

A significant challenge for supervisors involves working with and transforming struggling staff members. Whether you're dealing with nonconfrontational or passive resistant direct reports or tension arising from age group differences or cultural misunderstandings, the circumstances are intricate and emotionally charged. The paths to resolution aren't found in basic management textbooks, but this program provides strategies and methods for settling disagreements and keeping troubles from becoming severe. You'll apply your techniques to your most challenging scenarios through structured role-play activities, practice problems, and skill-building sessions.

Who Should Attend:

Senior managers, department heads, supervisors, group leaders, and anyone responsible for overseeing or managing personnel.

How You Will Benefit:

• Inspire overburdened and exhausted staff members
• Work through personal crises and inappropriate conduct in staff
• Handle multicultural and multigenerational workplace disagreements
• Get ready for a potentially contentious meeting
• Redefine goals and plan a positive path moving forward
• Guard your organization by decreasing employment-related risk and exposure

What Will Be Covered:

• Examining the relationship between troublesome conduct and individual temperament
• Looking at authority, hierarchy, and emotional factors in work associations
• Putting into practice management defense approaches
• Handling typical circumstances that test your "management abilities"
• Helping to settle staff disagreements
• Learning and executing factual performance management and remedial action principles and prohibitions
• Dismissals based on performance versus resignations worked out mutually
• Using company safety resources and procedures