Successfully Managing People

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

• Motivate every member of your team—even if they don’t share your values
• Use positive and corrective feedback to turn problem employees around and maximize productivity
• Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

• Practice adapting your style using case studies
• Personal feedback from the instructor and peers
• Pre- and post-seminar assessments
• Tune-up materials to review what you’ve learned after the event
• And additional resources to maximize your training goals

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

How will you Benefit

• Master challenging situations with proven tools and techniques
• Communicate with authenticity, clarity and precision
• Flex your management and personal style for impactful work relationships
• Tailor your approach to motivate and empower different types of people
• Apply ethical leadership and set ethical standards throughout your work group
• Recognize the role of values in managing and influencing people
• Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

What You Will Cover

• Master challenging situations with proven tools and techniques
• Communicate with authenticity, clarity and precision
• Flex your management and personal style for impactful work relationships
• Tailor your approach to motivate and empower different types of people
• Apply ethical leadership and set ethical standards throughout your work group
• Recognize the role of values in managing and influencing people
• Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

Outline:

Learning Objectives

• Appreciate How the Role of Manager Has Changed in Today’s Organizations
• Recognize the Role of Values in Managing People
• Describe the Importance of Ethical Leadership
• Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
• Assess Your Management and Personal Style and Adjust It to Different Situations
• Adopt the Approach Needed to Motivate Different Types of People
• Communicate Effectively with Those You Manage
• Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
• Use Feedback to Improve Performance and Manage Difficult Employees

The Experience of Being a Manager in Today’s Organization

• Recognize How Economic and Social Trends Have Changed the Manager’s Role
• Define “Successfully Managing People”
• Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

• Define “Values” and Recognize Their Source
• Identify Ways in Which Values Impact Work Life and Productivity
• Identify the Values Conflicts in Yourself, in Others, and in the Organization
• Recognize How Values Inform an Organization’s Culture
• Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

• Determine Your Own Personal Profile (DiSC® Profile)
• Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
• Use Behavioral Cues to Determine Others’ Personal Styles
• Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

• Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
• Understand Pre-Movitators, Demotivators, and Motivators
• Differentiate Between Motivation and Engagement
• Tailor Your Motivational Efforts to Individuals and Situations
• Employ Motivational Strategies to Delegate for Engagement

Delegation

• Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
• Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
• Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

• Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
• Effectively Deliver Corrective Feedback
• Deal with Difficult Employees

Emotional Intelligence

• Define “Emotional Intelligence”
• Describe the Competencies of Emotional Intelligence
• Develop a Strategy for Improving Your Emotional Intelligence
• Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
• Integrate Empathy to Promote Strong Relationships