Create Your Work-Life Breakthrough
- All levels
- 18 and older
- $349
- Earn 3,490 reward points
- Price Lock Guarantee
- Virtual Classroom, New York, NY
- 3 hours
Apr 28th
2–5pm EDT
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Create Your Work-Life Breakthrough is unfortunately unavailable
Thankfully we have 5 other Customer Service Classes for you to choose from. Check our top choices below or see all classes for more options.
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Class Description
Description
What you'll learn in this customer service training:
Every time you encounter a customer, your attitude is showing! This course will help you develop the right attitude for top-notch customer service. It will help you build relationships, increase customer satisfaction, and maintain a positive attitude in any situation.
What You’ll Learn
Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.
Why you want to learn it
When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.
How it will help you
You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.
Refund Policy
Any 2 hour workshop/class has a NO Refund policy.
All other class offerings have a refund policy requiring cancellation 8 business days prior to the date of the class/program for a full refund less 5% cancellation fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Reviews of Classes at Dale Carnegie Training of Northern NJ (2)
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Dale Carnegie Training of Northern NJ
Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive,...
Read more about Dale Carnegie Training of Northern NJ
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Dale Carnegie Training of Northern NJ
Online
Virtual Classroom
New York, New York Online
Virtual Classroom
New York, New York
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