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KCS℠ Principles
Save time and money with effective knowledge management. Knowledge-Centered Support (KCS), developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. KCS is proven to allow service and support organizations to significantly improve service levels to customers, gain operational efficiencies, and increase the organization's value to the...
IP Office Platform Technical Basic Implementation
IP Office Platform Technical Basic Implementation Workshop (10S00005K) Learn to install, administer, and maintain Avaya IP Office Release 9.1. In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications. What You'll Learn IP Office 500V2 hardware...
DB2 for z/OS Application Data Recovery (CV891G)
Learn how data and index recovery is supported by DB2 for z/OS in order to develop the knowledge and skills you need to design and implement backup and recovery procedures for your installations. Practice using the utility functions and techniques included in the lecture material during extensive interactive machine lab exercises on a z/OS system. Course Materials The course materials cover DB2 for z/OS V9. The content is also appropriate for...
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IBM Netcool/OMNIbus 8.1 Admin & Maintenance (TN035G)
IBM Netcool/OMNIbus 8.1 Administration and Maintenance (TN035G) IBM Course Code: TN035G This course is designed for IBM Netcool/OMNIbus 8.1 advanced users and administrators. It includes hands-on lab exercises that are based on a distributed deployment of Netcool/OMNIbus. You start with two images with Netcool/OMNIbus installed and deployed in a high-availability configuration. You use this environment to explore advanced administration topics and...
Creativity & Innovation: Unleash Your Potentials
Discover new ways to break through mental barriers, ho-hum thinking and roadblocks. Do you wish you could apply creative thinking at work to try new things? Do you doubt your own capacity for creativity and innovation? Do you have trouble getting creative thinking and solutions from your team? Relying on outdated ideas, products, and assumptions can spell failure and be a detriment. Now you can learn proven creative thinking techniques to generate...
Mac OS X Support Essentials v10.10: Yosemite 101
In this course, you will learn about troubleshooting on OS X Yosemite. You will tour the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. What You'll Learn The troubleshooting process and how to use tools and resources Features and functionality of OS X Yosemite, including how to find more...
Linux Basics and Installation (LX02G)
IBM Course Code: LX02G The objective of the course is to teach students enough about Linux to successfully install, configure, and run Linux on the student's personal workstation and be productive with it. What You'll Learn Install and configure Linux on a workstation Use Linux for daily work Who Needs to Attend This course is designed for students with little or no Linux knowledge or experience who want to make a start with Linux. ...
CSSLP Certification Prep Course
Learn the best practices, policies, and procedures to ensure a security initiative across all phases of application development in this official (ISC)2 course. This course is designed to take you through all aspects of the secure software lifecycle incorporating planning, designing, developing, acquiring, testing, deploying, maintaining, and managing software. You will learn a series of software methodologies to develop software that is secure and...
IBM Cognos ICM: Building Reports (V.8.1) (1R029G)
IBM Course Code: 1R029G IBM Cognos ICM: Build Reports (V8.1) is a three-day, instructor-led course. It is designed for professional report authors to learn report building techniques using ICM to enhance, customize, and manage professional reports. Attendees will participate in interactive Demos and Workshops that illustrate key concepts while learning how to use the product. Who Needs to Attend This intermediate course is for Report Author.
Windows 7 Boot Camp for Desktop Administrators
Microsoft Specialist: Windows 7 Boot Camp for Desktop Administrators Prepare for the Enterprise Desktop Administrator certification on Windows 7. Gain the cloud-related skills required for the latest Microsoft certifications through this broad and extensive hands-on training experience. In an intensive and immersive hands-on learning environment, you will build your hands-on skills and prepare for your Windows 7 certification exam. This extended-hours...
Windows 7 Boot Camp for Desktop Support Technicians
Microsoft Specialist: Windows 7 Boot Camp for Desktop Support Technicians Prepare for the Enterprise Desktop Support Technician certification on Windows 7. Gain the cloud-related skills required for the latest Microsoft certifications through this broad and extensive hands-on training experience. In an intense and immersive learning environment, you will build your hands-on skills and prepare for your Windows 7 certification exam. This extended-hours...
Building Applications with Force.com
This comprehensive hands-on course is for new application developers who want to create custom Force.com applications or customize existing Salesforce applications. You will learn to use the declarative "clicks, not code" capabilities of the Force.com platform to create new applications, and you'll use the capabilities of Visualforce pages and components to create custom interfaces. This course provides the foundation for developers who need to...
ITIL® Service Capability: Service Offerings & Agreement
Gain practical experience planning and executing processes within ITIL service offerings and agreements In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on...
Communication Boot Camp
In this course, you'll gain a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you'll develop the confidence and communication know-how needed for establishing yourself in the business world. What You'll Learn Optimize communication skills you already have Strategies to better assimilate verbal information Effectively interpret the knowledge you hear Improve work...
What's Possible: Salesforce Fundamentals (STR101)
Are you a business executive or project manager who is looking to learn more about how Salesforce can solve specific business issues? This course offers the information you need to speak intelligently about Salesforce to effectively engage with your business stakeholders and implementation team. Each module showcases solutions to typical business challenges through hands-on experience in a 30-day trial Salesforce organization containing mock-customer...
NetScaler 10.5 Essentials and Networking (CNS-205)
Learn the basic concepts and skills needed to work with a Citrix NetScaler system. In this course, you will learn the foundational concepts and advanced skills necessary to implement, configure, secure, monitor, optimize, and troubleshoot a Citrix Netscaler system from within a networking framework. This course is designed specifically for those with limited or no previous NetScaler experience. Through this course, you will participate in hands-on...
Strategic Agility and Resilience: Embracing Change
Enhance your ability to respond to complex and unpredictable business changes by mastering the competencies of agile leadership. In this course, you will learn how to achieve agile development and lead with greater foresight and entrepreneurial thinking. You'll learn about the behaviors and processes associated with agile people and organizations. You'll also learn about customer and marketplace opportunities and how to capitalize on them by responding...
ARCH - Designing Cisco Network Service Archi v3.0
Learn the concepts that are necessary to design converged enterprise networks. In this course, you will learn the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services in order to achieve effective performance, scalability, and availability. This is an advanced course designed for CCNA and CCDA certified personnel, or those with equivalent experience in...
Introduction to Statistical Analysis Using IBM SPSS
Introduction to Statistical Analysis Using IBM SPSS Statistics (V21) Introduction to Statistical Analysis Using IBM SPSS Statistics is a two day course that provides an application-oriented introduction to the statistical component of IBM® SPSS® Statistics. Students will review several statistical techniques and discuss situations in which they would use each technique, the assumptions made by each method, how to set up the analysis, as well as...
Preparing for Your Salesforce Administrator Certificate
Are you ready to take the next step in your career by becoming a Salesforce.com Certified Administrator? Instructors will present real-world business scenarios that will help hone your problem-solving skills and reinforce your knowledge of key topics covered on the Certified Administrator exam. You will complete practice questions related to these scenarios to help prepare you for your exam. Certification: Salesforce Certified Administrator exam...
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